Account Manager

Dotter is a young, fast growing technology company, doing some pretty cool stuff in the digital commerce space with massive global brands – Activision, Kellogg’s, GSK, Britvic and Colgate Palmolive to name but a few. We deliver applications to brands via our cloud based technology platform, Commerce Builder, across all types of digital content.

About the Role

We’re looking for an ambitious, focused individual who is a self-sufficient Account Manager with strong client management and project management skills and with a keen eye for detail to join our team. You will be able to create and build relationships at senior level. Projects are varied, clients and agencies are global.

The role will sit in the account management team and report to the Head of Client Services. The role will include but is not limited to the following:

Account Management

  • Support with the onboarding of new clients
  • Acquire knowledge of client’s business, industry and competition
  • Build & maintaining strong, long lasting customer relationships
  • Identifying up sell opportunities - Working closely with the sales team to help grow clients
  • Acting as primary point of contact for clients & associated partners
  • Talk confidently and knowledgeably about all aspects of Dotter technology
  • Ensure excellent delivery of Dotter’s solutions
  • Create and update regular client reports
  • Create in depth detailed analysis of clients’ e-commerce objectives and apply campaign results
  • Manage all affiliate relationship requirements globally

Project Coordination

  • Initiate and manage multiple projects from kick off to successful completion
  • Manage project scope and completion of deliverables within project timelines
  • Stakeholder management - externally and internally, with a variety of teams ensuring clear and consistent communication at all times
  • ‘Hold your own’ with customer technical stakeholders, using your judgement when to pull in the internal IT support
  • Keeping accurate records and documentation and ensure the upkeep of PM tools
  • Identifying improvements to applications based on usefulness, resource and client demand
  • Logging and escalating application issues to their resolution
  • Overseeing internal & external QA process, and ensuring solutions are delivered to specification, on time and in-line with agreed Scope of Work
  • Building client databases, ensuring quality and accuracy

About You

Required Skills and Experience

  • Ideally 3 years experience in Account Management or a commercially based Project Management capacity
  • Implementing digital software/SaaS solutions
  • Proven ability to manage multiple projects & clients simultaneously whilst still maintaining strict attention to detail
  • Strong organisational skills and ability to coordinate with clients and across internal teams
  • Superb attention to detail and practical ability to carry out QA and identify issues
  • Excellent verbal and written communication skills
  • Detailed knowledge and experience of working with Google Analytics and MS Excel
  • PowerPoint preferred
  • Strong analytical skills and ability to analyse and present data in a clear and concise manner
  • Process driven – follow existing processes outlined, and where appropriate bringing in new processes

Desirable Skills

  • Experience in an advertising/media agency
  • Knowledge and understanding of retail affiliate networks
  • Knowledge and understanding of Supermarket retailers’ e-commerce processes and technology
  • Working knowledge of website technology and/or digital media
  • Operational process development and process management experience
  • Knowledge of Zoho would be advantageous

Personal Attributes

  • Problem solving and can-do mentality and approach
  • Flexible and willing to do what is necessary to deliver outstanding client service
  • Enthusiastic and adaptable to thrive in a fast-paced, rapidly changing environment

Dotter is an early stage company growing rapidly. This role would suit someone who wants to be in at the beginning and is willing/able to grow with the company and take on additional responsibilities as the team expands. This also creates significant opportunities for career development.

Salary Expectations

Salary negotiable based on experience.
The successful candidate would be eligible to participate in a discretionary performance related bonus scheme and join the applicable employee share scheme after a qualifying period.
Apply for this Job

We know our application isn't a small ask of your time. The same team is reviewing all applications for all positions. All of the application questions are the same so no need to apply to all of them. Please list any other role(s) of interest to you here and save some time in your day!

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.